Return & Exchange Policy

At Artemis Studio, we take pride in the quality of our products and are committed to providing our customers with excellent service. We understand that occasionally a customer may need to return or exchange an item because it is not the right size, design, or simply does not meet their expectations.

Please review the following policy carefully before making a purchase.

1. Returns and Exchanges

Eligible products may be returned or exchanged within 14 days from the original purchase date.

Before returning an item, customers must contact Artemis Studio and receive confirmation regarding the return. Items should not be shipped back without prior authorization.

To qualify for a return or exchange, the product must be:

• Unused and uninstalled
• Undamaged and unaltered
• In its original condition
• In resalable condition
• Returned within the 14-day return period

Customers may either arrange to return the eligible item to our shop or, for shipped orders, return the item using a shipping service.

2. Custom-Made and Special-Order Products

Because custom products are manufactured specifically according to the customer's requirements, custom-made and specially modified products are final sale and cannot be returned or exchanged.

This includes, but is not limited to, products that have been:

• Custom manufactured or specially sized
• Modified according to customer specifications
• Carved or engraved with a specific pattern
• Engraved with a number, name, or other requested detail
• Produced using a customer's specific design or measurements

Once production of a custom-made product has begun, the order cannot be cancelled or returned unless otherwise agreed to in writing by Artemis Studio.

3. Return Shipping Costs

For products that have been shipped to the customer, the customer is responsible for all costs associated with returning the product to Artemis Studio.

This includes the cost of transportation, courier services, packaging, and any other return shipping expenses.

Original shipping charges paid with the order are non-refundable, even when the product is otherwise eligible for a return.

Artemis Studio is not responsible for products that are lost or damaged during return shipment. Customers are responsible for ensuring that returned products are properly packaged and protected during transportation.

4. Restocking Fee

A 10% restocking fee will apply to all eligible returned products.

The restocking fee will be deducted from the amount refunded to the customer.

The restocking fee covers the costs associated with receiving, inspecting, handling, processing, and preparing the returned merchandise for resale.

5. Refunds

Once a returned product has been received, Artemis Studio will inspect the item to confirm that it meets the requirements of this Return & Exchange Policy.

If the return is approved, the applicable refund will be processed using the original method of payment, subject to the following deductions:

• 10% restocking fee
• Original shipping charges
• Return shipping costs, which are the responsibility of the customer

If the returned product does not meet the required return conditions, Artemis Studio may refuse the return or reduce the amount of the refund accordingly.

6. Exchanges

Eligible products may be exchanged within 14 days of the original purchase date, provided that the item is unused, undamaged, and in resalable condition.

If the replacement product has a different price, the customer will be responsible for paying any applicable price difference. Any shipping costs associated with an exchange are the responsibility of the customer unless otherwise agreed by Artemis Studio.

Custom-made or specially modified products are not eligible for exchange.

7. Important Notice

Please contact Artemis Studio before returning any product. We will provide instructions regarding the return process and, where applicable, the return address and shipping arrangements.

Returning an item without prior authorization does not automatically qualify the order for a refund.

By placing an order with Artemis Studio, the customer acknowledges and agrees to the terms and conditions of this Return & Exchange Policy.

If you have any questions regarding a return or exchange, please contact Artemis Studio before sending the product back.

Artemis Studio
241 Edgeley Blvd., Units 9 & 10
Concord, Ontario, Canada L4K 3Y6
Phone: 416-722-4042
Toll-Free: 866-626-1611
Email: artemisfoam@gmail.com

Shipping Information

Please browse through our products to get an idea of what you are looking for and contact us for a quotation on your desired products as well as shipping and handling fees to your destination. Our items are shipped directly from our shop in Toronto, Canada. Take note that shipping quotes to the U.S. do not include applicable duties. You should expect to receive your order within 3-10 days in North America and approximately 2-3 weeks internationally after production.

Please inspect the contents of your package for damage prior to accepting and signing for it. This way your package could be eligible for freight damage claims if your item is in fact damaged during shipment. Please contact us immediately upon inspection and provide pictures if possible.